Position Summary

Greet and check in members, guests and visitors to the JCC. Process transactions and answer questions about the JCC, its programs and services. Route phone calls and inquiries to the appropriate person/department. Make all guests and visitors to the JCC feel welcomed and appreciated. This position will work closing shifts Thursday-Sunday.

A primary responsibility of this and all other jobs at the JCC is to ensure by

whatever rational and reasonable means necessary that each and every member, guest and

visitor leaves the JCC feeling just a little better than when they arrived.

Essential Duties And Responsibilities

Facilitate an exceptional experience for the JCC community through warm greetings, excellent customer service, and seamless check-in processes
Greet visitors and members and verify membership status upon check-in processing visitors through security check-in procedure
Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities and ensure policies are enforced.
Answer incoming calls (through switchboard) and route calls using proper phone etiquette
Process financial transactions and balance end of shift paperwork
Follow established procedures in the event of an emergency (ie, contacting security/EMT/Fire Department)
Process membership applications (ie, paperwork, payment, picture IDs)
Lead facility tours and convert to membership
Other Duties as assigned

Qualifications

Education & Experience

High school diploma
Minimum of 1 year customer service experience
Familiarity in processing financial transactions and maintaining cash drawer
CPR/AED and First-Aid Certified (preferred)
Ability to consistently work closing shift Thursday - Sunday

Knowledge/Skills/Abilities

Proficient computer skills (with the ability to learn proprietary system)
Professional and friendly attitude
Commitment to providing excellent customer service to members, guests, visitors and co-workers
Ability to follow an emergency action plan
Must be reliable and dependable in regards to attendance
Ability to process cash transactions accurately
Must respect and maintain confidentiality of members’ information
Helpful to work additional shifts when requested

Interpersonal, Customer Service & Communication Skills

Requires ability to effectively communicate JCC mission to staff, members. vendors and volunteers
Requires high-level skills in customer service/member care
Embrace and model the JCC Internal Service Standards of Respect, Gratitude, Communication, The Golden Rule, and Ownership/Accountability
Exemplifies personal qualities of integrity, credibility and unwavering commitment to the JCC’s mission

Equipment Used

Telephone
Computer
Fax
Copier
2-way radios
AED device
PA system

Work Environment

The work environment characteristics are representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. The physical demands of the position include sitting/standing for long periods of time and using computer keyboard to complete tasks.

EEO STATEMENT

At JCC Indianapolis, our mission is to provide inclusive experiences that lead to personal growth and community building. We embrace and serve a diverse community, bringing together the best of multiple generations, cultures, religions, skillsets and thinking. We also know that the more inclusive we are, the better our community will be . As an equal opportunity employer, we stay true to our mission by ensuring that the JCC can be anyone’s community.

JCC Indianapolis

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