Position Summary
Greet and check in members, guests and visitors to the JCC. Process transactions and answer questions about the JCC, its programs and services. Route phone calls and inquiries to the appropriate person/department. Make all guests and visitors to the JCC feel welcomed and appreciated. This position will work closing shifts Thursday-Sunday.
A primary responsibility of this and all other jobs at the JCC is to ensure by
whatever rational and reasonable means necessary that each and every member, guest and
visitor leaves the JCC feeling just a little better than when they arrived.
Essential Duties And Responsibilities
- Facilitate an exceptional experience for the JCC community through warm greetings, excellent customer service, and seamless check-in processes
- Greet visitors and members and verify membership status upon check-in processing visitors through security check-in procedure
- Provide information regarding JCC membership, policies and procedures, program events and classes, current and upcoming activities and ensure policies are enforced.
- Answer incoming calls (through switchboard) and route calls using proper phone etiquette
- Process financial transactions and balance end of shift paperwork
- Follow established procedures in the event of an emergency (ie, contacting security/EMT/Fire Department)
- Process membership applications (ie, paperwork, payment, picture IDs)
- Lead facility tours and convert to membership
- Other Duties as assigned
Qualifications
Education & Experience
- High school diploma
- Minimum of 1 year customer service experience
- Familiarity in processing financial transactions and maintaining cash drawer
- CPR/AED and First-Aid Certified (preferred)
- Ability to consistently work closing shift Thursday - Sunday
Knowledge/Skills/Abilities
- Proficient computer skills (with the ability to learn proprietary system)
- Professional and friendly attitude
- Commitment to providing excellent customer service to members, guests, visitors and co-workers
- Ability to follow an emergency action plan
- Must be reliable and dependable in regards to attendance
- Ability to process cash transactions accurately
- Must respect and maintain confidentiality of members’ information
- Helpful to work additional shifts when requested
Interpersonal, Customer Service & Communication Skills
- Requires ability to effectively communicate JCC mission to staff, members. vendors and volunteers
- Requires high-level skills in customer service/member care
- Embrace and model the JCC Internal Service Standards of Respect, Gratitude, Communication, The Golden Rule, and Ownership/Accountability
- Exemplifies personal qualities of integrity, credibility and unwavering commitment to the JCC’s mission
Equipment Used
- Telephone
- Computer
- Fax
- Copier
- 2-way radios
- AED device
- PA system
Work Environment
The work environment characteristics are representative of a community center. The pace of work is variable with the possibility of multiple requests occurring simultaneously. The physical demands of the position include sitting/standing for long periods of time and using computer keyboard to complete tasks.
EEO STATEMENT
At JCC Indianapolis, our mission is to provide inclusive experiences that lead to personal growth and community building. We embrace and serve a diverse community, bringing together the best of multiple generations, cultures, religions, skillsets and thinking. We also know that the more inclusive we are, the better our community will be . As an equal opportunity employer, we stay true to our mission by ensuring that the JCC can be anyone’s community.