The Welcome Desk Supervisor & Rentals Coordinator at the Mandel JCC of the Palm Beaches, Palm Beach Gardens, is responsible for the Welcome Desk, overseeing room rentals and ensuring that our agency is in compliance at the Mandel JCC, Palm Beach Gardens. This requires providing exceptional customer service to all members of the community and staff. They are the first person that greets visitors either in person or over the phone and helps provide program, class and event information as well as take registration when needed. The role requires a positive attitude and high standards of service and professionalism at all times. Room rentals responsibilities include but are not limited to booking outside room rentals and internal room reservations.
Essential Duties And Responsibilities
- Customer service is a priority! Make all members and guests at the Mandel JCC feel welcome and comfortable.
- Greet and welcome all Mandel JCC guests in person and/or by phone with a smile and positive attitude, answer questions and direct to other colleagues in a positive manner.
- Provide program, class and event information (catalogs, flyers, etc.) and help community members register for these programs when needed.
- Responsible for ensuring that all money collected is recorded and deposited timely as directed by the JCC's standard operating procedure.
- Supervising Front Desk Associates assuring top end customer service
- Responsible for maintaining front desk and creating schedule so that front desk is always covered.
- Responsible for booking outside room rentals including but not limited to meeting with interested customers, giving tours of the facility, taking payment, creating a contract, booking building services and security when needed, and being the event contact the day of the event.
- Responsible for booking internal room reservations for JCC programs and events and working with security, building services and any other department to make sure there is staff and appropriate set up.
- Assist Director of Operations in daily operation administrative needs when available
- Provide administrative support to other departments.
Additional Position Requirements
- Ability to work efficiently, effectively and independently to complete assignments in a fast-paced environment with multiple competing tasks and demands.
- Ability to work collaboratively with agency staff members to form a positive, supportive team atmosphere, and maintain courteous and professional working relationships with clients, vendors and outside contacts of agency.
- Ensures strict confidentiality of privileged information; Maintains adherence to all company policies and procedures, including agency safety requirements.
- Must work the days and hours to perform all assigned responsibilities and tasks and be punctual and timely in meeting all performance requirements, including but not limited to, attendance standards and work deadlines.
- Ability and willingness to participate in ongoing professional development activities in order to keep current on new developments in the field and to enhance skills already maintained.
- Perform other duties as assigned.
Position Qualifications
- A minimum of 1-2 years' experience in customer services/guest services/hospitality.
- Strong proficiency using various computer programs and have knowledge of a variety of computer software applications, such as, but not limited to Microsoft Office, including Excel and PowerPoint).
- Demonstrated ability to have positive and professional interactions with management, co-workers, vendors, and clients in a manner which encourages harmonious working relationships, enhances the image and reputation of the agency and promotes positive client/agency relations.
- A high level of communication and interpersonal skills; able to situations, including sensitive and confidential ones with a demonstrated poise, tact and diplomacy.
- An ability to comprehend the consequences of various problem situations and to refer them to the appropriate people for resolution.
- Successful experience(s) working effectively with a wide range of constituencies in a diverse community. A knack for multi-tasking as a result of strong organizational skills and an ability to work well independently as well as with others.
- A flexible schedule! This position calls for working mornings, nights, weekends and holidays as needed.
Benefits
- Health Benefits
- Competitive Pay
- Life, AD&D, Short Term Disability
- PTO: Vacation, Sick and Personal Days
- Voluntary Benefits: Pet Discount Program, Financial Wellness, Identity Theft Protection, Accident and Critical Illness
- Staff Discount on our Programs (FT and PT employees!)
COMMITTMENT TO INCLUSION
The Mandel JCC of the Palm Beaches does not discriminate against employees or clients on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, marital status, familial status or any other characteristic protected by Federal and State law. A non-discrimination clause concerning employment opportunity is incorporated in the Personnel Manual. The Mandel JCC of the Palm Beaches will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
