MANAGING DIRECTOR, SHARED BUSINESS SERVICES
WHO ARE WE?:
The Jewish Federation of Cincinnati (“JFC”) is hiring a Managing Director of Shared Business Services (“SBS”), a department of JFC. SBS provides professional finance & accounting, human resource & talent management, and risk management and insurance services for the Jewish Federation and for over twenty local Jewish non-profit client agencies. SBS is a critical, valued business partner of those organizations.
JFC connects our community, solves big problems, and stewards community resources. We welcome all cultural backgrounds and faiths including those of every socioeconomic status, race, gender, national background, sexual orientation, gender identity, and physical, mental, and developmental ability. Grounded in Jewish values, together with you, our volunteers, and partner organizations, we support the vulnerable, nurture connections with Israel and Jewish communities globally, and protect and energize Jewish life. We feed the hungry, comfort the sick, care for elderly, and educate our youth. We are your community’s organization problem-solvers and opportunity-makers, committed to ensuring the strength and quality of Jewish life for our children and our children’s children.
POSITION SUMMARY:
The Managing Director of SBS, has overall responsibility for the operations of SBS which includes a client base of over 20 Cincinnati Jewish non-profit organizations with revenue totaling approximately $3 million, inclusive of an operating grant. Reporting to the Chief Operating Officer of the JFC, the Managing Director is accountable for, among other things: overall SBS strategy development & execution; leading the achievement of overall goals & objectives of shared services; the grant application for departmental funding every three years; personnel oversight and departmental development; budgeting and spending; client pricing; operating policy; and managing key third party vendor relationships. To be successful in this role, the Managing Director must drive expectations for service quality, understand and keep client confidentiality, be strategically and operationally minded in client consultations, and be a partner in resolving client service issues if or should they arise.
KEY JOB RESPONSIBILITIES:
Financial Services
- Oversee client services provided and compliance to fiscal and fiduciary responsibilities
- Supervise the accounting & finance managers who in turn manage the client service work and supervise the SBS accounting and finance staff
- Develop programmatic strategic initiatives and achieve associated objectives and goals, including identification of process improvements
- Develop and implement financial policies and procedures for SBS, creating a culture of consistent, professional and high-quality service offerings
- Provide or support leadership at the client executive level when needed
- Plan for current and future resource needs
- Oversee compliance with all relevant external audit guidelines
- Manage key outside vendors
Human Resources
- Oversee client services provided including compliance with critical Federal, State and Local employment laws and regulations
- Supervise the HR Director who in turn manages the client service work and supervises the SBS human resources staff
- Assist client executives in leading processes for staff assessment, development, and performance management.
- Identify client HR needs, current and emerging, to ensure a smoothly functioning organization.
- Lead annual health care open enrollment processes for respective clients.
- Train staff on key performance management processes in conjunction with implementation of strategic plan.
- Identify and plan for training to increase staff competencies and skill levels.
Talent Management
- Oversee programmatic initiatives and participate in strategic direction for the program services
Risk Management & Insurance - Oversee client services provided, including risk consulting, claims management, and group insurance purchasing
- Supervise the Risk & Insurance Manager
- In partnership with the Risk & Insurance Manager –
- Manage the insurance broker relationship
- Assess the programmatic service offerings to determine if insurance additions or deletions are necessary
- Oversee and provide input to programmatic communications to participating client agencies
Requirements Qualifications And Experience
- Bachelor’s degree in business, accounting or related discipline
- MBA, CPA or other advanced degree in a related field is preferred
- 10+ years of financial, human resource and/or operational leadership and team management experience required
- Strong customer service orientation and ability to serve multiple organizations with unique needs
- Excellent oral and written communication skills
- Demonstrated track record of successful interaction with executive leaders.
- Experience in the successful implementation of shared service center operations is preferred
- Experience working for a non-profit organization is preferred
- Experience managing HR or Risk & Insurance preferred.
BENEFITS WE OFFER:
- Robust Medical, Dental, and Vision insurance with employee health and wellness plan
- Talent Management & Professional Development programs and learning opportunities
- Competitive 401(k) program with company match and additional contribution opportunities
- Complimentary single membership to the Mayerson JCC Fitness Center + Discounts to the onsite Café and Spa
- F.S.A, Employer Matched H.S.A, life insurance, Voluntary Short-Term/Long-Term Disability Insurance, 529 College Savings Plan, Legal Shield plan
- Incredible Paid Time Off: 15 days’ vacation, 12 days of sick, and up to 10+ paid Jewish Holidays per year (in addition to federal holidays)
- Hybrid workplace – in office days required at Mayerson JCC/Jewish Federation and the ability to work remotely up to 2 days/week
- Fun, collaborative, business-casual work environment
- $130,000 - $145,000 annual salary based on experiemce
