Overview:
Congregation Emanu-El of the City of New York is the oldest Reform synagogue in New York City, grounded in a rich history of Jewish communal leadership in the city and beyond. Our congregation is dynamic and forward-looking and as our current membership of 2,400 families grows, we remain committed to ensuring that new and current members alike, as well as non-members who connect with us in various ways, have high quality and meaningful experiences in all aspects of synagogue life.
The Membership Assistant provides administrative and programmatic support and reports to the Assistant Director of Membership. This person will be a member of the temple’s Engagement Team as well as the High Holy Day team.
Responsibilities:
Member Services / Outreach
· Provide high levels of internal and external customer service to members and the wider temple community
· Outreach to and welcome new and prospective members
· Staff special Friday evening Shabbat services, Lifecycles (12 Saturdays a year), and other events (which may occur during the evening or on weekends)
· Help plan, execute, attend, and follow up on a wide array of member programs
· Provide phone and email coverage for the general Membership Department daily and for the entire temple periodically
· Assist with administrative support for member engagement and volunteer programs, such as Shabbat Greeters and Tikkun Olam
Database and Record Management (via Salesforce & Mailchimp)
· Enter data into Salesforce and Mailchimp, ensuring that information is up to date
· Collaborate with the Salesforce Users Group
· Process Membership applications and activate membership records
· Produce real-time reports on member demographics and member trends for the Membership Committee, Board of Trustees, and Senior Leadership
· Assist in the preparation of annual Membership renewals and monthly billing
High Holy Day Preparations
· Collaborate with the High Holy Day team in preparation for and throughout the High Holy Days
· Engage with members during High Holy Day services
· Manage and provide exceptional customer support for member ticket reservations
· Assist with member and out-of-town visitor reciprocity requests
· Support and facilitate the production of new member welcome packages
Qualifications:
The ideal candidate for this position will possess or exhibit the following qualifications:
· 1-2 years administrative, membership, programming, or other related work experience
· Ability to build relationships and interact effectively with a diverse group of staff, clergy and community members
· Professional work style, ability to represent the temple in public-facing roles
· Able to work independently and on a team, managing multiple projects simultaneously
· Self-motivated, thinks ahead and takes initiative on projects
· Superior attention to detail and accuracy, highly developed organizational skills
· Excellent written and verbal communication skills
· Proficiency in Microsoft Office and/or Salesforce
· Enthusiasm for working in an historic Jewish congregation undergoing meaningful and exciting growth and change, understanding of/experience with Reform Jewish life a plus
To Apply:
Please send a resume and detailed cover letter to the Assistant Director of Membership, at membershipasst@emanuelnyc.org. The interview process will commence immediately with qualified candidates. No phone calls please. While we wish to acknowledge all applicants, only those selected for an interview will be contacted.
