116 Johnson Rd, Falls Village, CT 06031, USA Req #664

Thursday, December 12, 2024

Hospitality Specialist

The Hospitality Specialist is the primary point of contact for guests outside of the program experience to create a positive, guest friendly environment. This position primarily helps to meet all guests’ needs including during meals and for their housing. This person should uphold excellent customer service standards in alignment with mission and values of Adamah.

Responsibilities Include

Clean the floors, sweep and mop, make the beds, mopping, replenishing linens, wipe down door knobs, drawers, counters, etc. to ensure we have clean rooms and spaces.
Able to drive and operate company vehicle.
Follow the guidelines of the Housekeeping Room Turnover Process.
Clean linens and blankets - transfer clean bedding from Sunshine Laundry van into housekeeping shed(s) and load housekeeping van with linens and blankets needed.
Maintain the cleanliness of all rooms and common spaces (including arts and crafts, staff lounge, main building, synagogue, offices, etc.
Taking inventory and replenishment of supplies (toilet paper, paper towels, soap, etc.) in all individual and common rooms / areas.
Set up common rooms (synagogue, rec. room, dining room, lounge, etc.) depending on program needs.
Alert the Supervisor and Maintenance of any problems with rooms.
Take out garbage from all individual and common rooms/areas.
Be respectful and helpful to colleagues, where it relates to cleanliness.
Work independently and as a team.
You may be approached by guests, please do your best to help respond to their inquiries or find someone who can help, i.e. Director of Retreats, Facilities Manager, or Manager on Duty.
Willingness to step in and help in different departments to help in busy time frames of the year.

Qualifications

Excellent customer service skills; ability to maintain professionalism.
Experience working within at least one of these areas (guest services, dining, housekeeping), but work experience in all departments a plus.
Strong communication skills.
Creative thinker with strong problem solving skills.
Ability to multi-task.

General

Attend weekly department meetings.
Attend monthly all-staff meetings.
Must possess a solid work ethic with strong organizational and time-management skills, excellent attention to detail, professional verbal, and written communication skills in English, as well as provide excellent customer service.
Must maintain a professional demeanor.
Must be able to adapt to changing situations.
Other tasks/duties as assigned.

Working Conditions

This is a non-exempt position with work hours on any day of the week. (Depending on the program schedule.)

This job description does not state or imply that the above are the only duties and responsibilities assigned to the position. Employees holding this position will be required to perform any other job-related duties as requested by Management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Mental, Physical And Visual Skills

Must be able to follow written, verbal, or diagrammatic instructions with several concrete variables. Able to add, subtract, multiply and divide whole numbers, and do calculations involving fractions, decimals and percentages. Ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing. Must have superior organizational skills and prioritize tasks well. Must be able to do light work, exerting up to 25 pounds of force occasionally, performing such activities as climbing, balancing, stooping, kneeling, crouching, reaching, standing, pulling, walking, pushing, lifting, grasping, feeling, talking, hearing and repetitive motions. Have visual requirements of mid-range vision.

The Associated: Jewish Community Federation of Baltimore and its Agencies are equal opportunity employers, dedicated to a policy of non-discrimination in employment on the basis of race, religion, color, sex, sexual orientation, gender identity or expression, national origin, age, marital status, citizenship, veteran's status, physical or mental disability that does not prohibit the performance of essential job functions (with or without reasonable accommodation) or any other basis protected by federal, or applicable, state or local law.

Other details

Job Family PEARL
Pay Type Hourly
Min Hiring Rate $16.50
Max Hiring Rate $19.50

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116 Johnson Rd, Falls Village, CT 06031, USA

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Hospitality Specialist