Principal Responsibilities:
Job Summary:
Basic purpose or primary function of the job. The Fitness & Wellness Guest Services Associate is the main point of contact to all entering and inquiring about the JCC. Associate must be able to multitask in a busy environment in a friendly welcoming manner. To provide welcoming friendly service to all guests and members of the JCC in person, over the phone.
Minimum Qualifications:
Job Responsibilities:
- Provide superior customer service to both guests and members of the JCC as a whole.
- Maintain records with respect to the JCC such as appointment changes, cancellations, Fitness sales, and prospective members.
- Main switchboard operator for the JCC and all Federation agencies. Must maintain friendly demeanor and maintain awareness of all activities occurring on campus.
- Provide accurate information on various fitness programs and specialty programs to inquiring community members and be able to close the sale.
- Greet and maintain ongoing communication with all members for the JCC engaging in regular communication in a friendly outgoing manner.
- Assist with monitoring the JCC Spas such as desk coverage, water testing of whirlpools, amenity refills, water station refills and other duties assigned as necessary.
- Answer the phone and accurately transfer calls or take detailed messages.
- Welcome and assist members/visitors with appointments located throughout the facility and direct visitors, as necessary.
- Learn and become fluent with our Guest Services software - Daxko Operations, MindBody Business, Group Ex Pro and Daxko Engage.
- Sell and complete transactions in Daxko or MindBody.
- Ability to work with Microsoft Office for email access, scheduling, and data entry.
- Assist with specialty sales, events, and open houses as scheduled.
- Report unclean conditions, safety hazards and malfunctioning equipment to Mgmt. and Sodexo Mgmt.
- Assist in the promotion of agency wide programs to ensure the productive, effective, and efficient operation of the Agency.
- Consistently review all happenings of the JCC so that you can share important information with our Control Desk Staff.
- Additional responsibilities may be added periodically based upon the needs of the Fitness and Wellness Department and of the Katz JCC.
- It is essential that all staff participate in a variety of agency-wide activities. Staff should be knowledgeable about our agency and be able to respond appropriately with accurate information.
Required Education & Experience:
- Friendly outgoing personality
- Proven customer service (communication) skills
- First Aid and CPR / AED certifications preferred.
- Ability to work well with others toward common goal.
- Computer skills in Microsoft Office - Outlook, Word, Excel, Teams
- Ability to work in multiple computer programs -Daxko.
EEO Statement:
The Jewish Federation of Southern New Jersey, and our family of agencies, is an Equal Employment Opportunity employer. We do not discriminate based upon a person's actual or perceived gender, race, creed, color, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, marital/civil union status, domestic partnership status, familial status, religion, national origin, nationality, ancestry, age, veteran or military status, disability that does not prohibit performance of essential job functions, or other legally protected characteristics.
The Federation participates in the E-Verify program.
The Federation is committed to working with and providing reasonable accommodation to applicants with disabilities. If you need assistance or accommodation due to a disability, you may contact us via the link on this posting.
Salary:
Under $25,000
Agency Information:
The Katz JCC houses a double gymnasium, 2 indoor pools, 2 outdoor pools, 2 elevators, 4 group wellness rooms, a state-of-the art fitness center with cardio and strength training equipment, 2 full size gymnasiums, a 16-room early childhood center with an Imaginarium climbing play structure, teen and adult lounges, a kosher cafe, a physical therapy facility, an art gallery, a library, a 5,000 square foot social hall & an XRKADE interactive exer-gaming studio.
The Katz JCC operates the largest Jewish Day Camp in North America, with an annual, average enrollment of 1,600 campers. The JCC Camps is located in Medford, NJ and has exceptional facilities.
The Community Inclusion special needs department provides social and recreational activities ranging from a basketball league to Jewish holiday celebration for both children & adults with physical and mental disabilities.
The JCC Membership serves 14,000 members that range from infants, to children and teens, to active adults to the frail elderly.
Our nationally accredited Sari Isdaner Early Childhood Department serves over 300 children in full and half day programs from infants and toddlers to kindergarten students.
Just 4 Kids After School Program serves over 100 elementary and middle-school aged children from over 20 local schools.
JCC Festival of Arts, Books & Culture brings authors, entertainers and speakers to the community. Annual attendance is approximately 10,000 people.
Sun National Bank Junior Maccabi Basketball League serves 400 children, kindergarten through 9th grade.
Senior Congregate Meal Program serves over 100 hot kosher meals to seniors 5 days per week as well as a cure for loneliness.
Community Day serves families in the Delaware valley with a day of hands-on fun and entertainment including some health & safety workshops.
The Annual Sports Award Dinner attracts major professional athletes as speakers and recognizes local leaders.
